1 . RIGHT FOR BENEFITING FROM THE SERVICES

Our patients have the right to receive information on the diagnosis and treatment opportunities offered by our hospital and how these services can be accessed.

Differences in languages, religion, race and sect, gender, political opinions etc. are not taken into consideration in offering health services. Health services are planned and organized in such a way as to be accessible easily for all.  The patient has the right to benefit from health services in accordance with his/her needs, including activities to promote living healthily and preventive health services, within the framework of justice and equity principles.  This right includes the responsibility of all institutions and companies in the health sector and the staff working in the health sector to offer their services within justice and equity principles.

The patient can request information on how to benefit from health services. This right involves the rights to find out about how to benefit from which health institution according to which conditions, what all services and opportunities offered by health institutions and companies are and what the rules are to benefit from the health services at the institution the patient applies to.

2 . RIGHT OF INFORMATION AND CONSENT

Our patients have the right to receive full information about their health conditions themselves or through their legal representatives about the suggested medical processes and the potential risks or benefits of these processes, about the alternatives of the suggested processes, the results of lack of treatment and the development of the process in a language and method they can understand.

  • Upon making any written request, our patients have the right to receive a written record of all their medical processes.
  • Except for urgent situations, information giving is carried out in a reasonable time.
  • Information giving is carried out in a suitable environment and protecting the patient’s privacy.
  • Upon request of the patient, information about the expenses of the process to be carried out is provided by the relevant departments of the health service provider.
  • Information should be given as simplistically as possible and without causing any doubts or reservations.

3 . RIGHT OF IDENTIFICATION, SELECTION AND CHANGE THE STAFF

Upon request, the patient is given information about the identities, jobs and titles of the physicians and other staff who will provide / are providing health services for him/her.  Providing that legislations are conformed to, the patient has the right to choose the staff to provide medical services for him/her, to change the physician in charge and to ask for consultation of other physicians.  Upon using the rights for choosing staff, changing the physician and requesting consultation, the expense differential specified by legislations is paid for by the patient using these rights.  Our patients have the right to know the identities, jobs and titles of the physicians, nurses and other health staff responsible for their treatment, to choose and to change them.

4 . RIGHT OF IDENTIFICATION, SELECTION AND CHANGE THE INSTITUTION

Providing that the procedures and conditions of relevant legislations are conformed to, the patient has the right to choose the health institution and organization and to benefit from the health services at these institutions and/or organizations. Providing that the legally specified transfer system is conformed to, the patient can change the health institution. However, it is essential that the patient is informed by the physician whether this change will cause a life-threatening situation and whether the illness will become more serious and that there is no medical disadvantage in changing the health institution.

5 . RIGHT OF REJECTING AND SUSPENDING THE TREATMENT

Except for legal obligations and the patient bearing the responsibility of any negative consequences, the patient has the right to decline or request the suspension of the planned treatment or the treatment already being applied.

6 . CARING FOR PATIENT PRIVACY (RIGHT FOR PRIVACY)

Our patients have the right to receive services in line with their privacy throughout the whole treatment process. The health conditions, medical situations and all personal information of all individuals applying to our hospital are kept confidential even after death. This information of the patient can be revealed with express permission of the patient or on final court order.

Information obtained due to giving health services is not revealed in any case except for congeable situations. So much as for the individual’s consent, revealing information in situations that cause to arise for consequences to completely waive personal rights, to transfer these rights to third parties or to limit these rights excessively does not waive the legal responsibility of the individual who reveals these. Revealing information that may cause to harm the patient without any legal or ethically valid reason entails legal and penal responsibility of the staff and other parties.  In research and training activities the personal information of the patient cannot be revealed without his/her consent.

Not including legal exceptions, no individual can be subjected to any surgical operations without his/her consent and any that are not in line with his/her consent. In criminal cases when the likely evidence of a crime is considered to be in the individual’s or the injured party’s body and the individual is under the suspicion of having committed a crime or having acted as an accomplice, it is subject to judicial decision to carry out medical operation on the suspect or the injured party to put forth this evidence.  In cases when there are reservations for delay, this operation can be carried out upon the request of the prosecutor.

The right for respecting privacy and requesting this right covers the following;

  • Carrying out the medical evaluations regarding the state of health of the patient in confidence,
  • Carrying out the examination, diagnosis, treatment and other processes requiring direct contact with the patient in reasonable confidence,
  • Permitting a relative to be with the patient in cases with no medical reservations,
  • Not permitting individuals who are not directly related to the treatment to be present at medical operations,
  • Not interfering with the personal and family life of the patient unless required by the nature of the illness,
  • Keeping the sources of health expenses confidential.

7 . RIGHT FOR RESPECT

Our patients have the right to have their tests made and their treatment carried out in a respectful, caring and good-humored environment at all times and all conditions protecting their personal dignity.  At all stages of the health services the patients are provided the necessary and sufficient information on the reason and method of the processes, taking into consideration their physical and mental states and also, on the reasons for waiting for the processes, if applicable. At health institutions and organizations it is essential that all hygienic conditions necessary for human dignity are provided and that noise and all other disturbing factors are eliminated.  If necessary, these issues can be subject to patients’ requests.

Admission of visitors of the patients is carried out by the rules and principles specified by the institution or organization in such a way as not to cause any disturbance for the comfort and peace of the patients and all necessary precautions are taken in this respect.

8 . RIGHT FOR RELIGIOUS DUTIES

Our patients have the right to carry out their religious duties freely without considering any religious differences unless these interfere with the treatment. Provided that the institutional services are not interrupted, others are not disturbed and the medical treatment carried out by the staff is not interfered with in any case, upon the patient’s request, religious officials in line with their religious beliefs are invited to make religious suggestions and to support them spiritually. In order to do this, a suitable time and location are specified at the health institutions and organizations.  For patients in agony who are unable to express themselves and whose religious beliefs are known religious officials in line with their religious beliefs are invited without seeking for any request.  The ways and times of these rights to be used and the precautions necessary are separately regulated in the health institution’s regulations.

9 . RIGHT FOR ATTENDANT AND VISITORS

Our patients have the right to have visitors and attendants in line with the principles and rules specified by our hospital. In order to assist the patient during examination and treatment an attendant may be requested as much as the legislations and institutional facilities allow and as required by the patient’s state of health and also subject to the responsible physician’s consideration.  The ways and times of this right to be used and the precautions necessary are separately regulated in the health institution’s regulations.

10 . RIGHT FOR OPINION, SUGGESTION AND COMPLAINT

In case of any violation of the patient’s and patient’s relatives rights, they have the right to start a complaint process in the hospital, to have the process reviewed and finalized and to be informed of the results.

11 . NOT BEING SUBJECT TO MEDICAL OPERATION WITHOUT CONSENT

Not including legal exceptions, no individual can be subjected to any surgical operations without his/her consent and any that are not in line with his/her consent. Medical benefits expected from medical research and public interest cannot be valued above the life of the individual who has consented for research on themselves and of protecting their physical integrity. Medical research can only be carried out by authorized staff not present in the research according to legislations, who have the necessary medical knowledge and experience at places specified by legislations.

12 . ORDER OF PRIORITY AND RIGHT FOR PRIORITY

In cases when a health service request was not fulfilled due to insufficiency or limitations for service of the health institution, the patient has the right to request that his/her right for priority is specified objectively and based on medical criteria.